IT End User Support Specialist
BengaluruFull-timeHybrid3–6 yrsPosted over a month ago
Mid-level IT support role at Altera in Bengaluru. Needs 3+ years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.
What you'll do
- Provide Tier 2/3 support for hardware, software, and network issues
- Troubleshoot and fix escalated issues quickly to keep things running smoothly
- Set up and maintain laptops, mobile devices, and peripherals
- Support systems like Active Directory, email, and VPN access
- Handle printer troubleshooting and fixes
What you need
- Active Directory
- Office 365
- TCP/IP
- Windows
- Networking
- Hardware
Good to have
- ServiceNow
- Intune
- Azure
- SOP writing