Manager Client Technology

About the role

The Duty Manager is responsible for the efficient a professional execution of activities associated with providing an unreasonable level of hospitality for our client's mission critical system. The Duty Manager will have primary responsibility for the rating & review of each of the employees dedicated to rotating with the Duty Manager with input from the Tower Manager.

What you'll do

• Responsible for the efficient a professional execution of activities associated with providing an unreasonable level of hospitality for our client's mission critical…
• Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
• Identify and implement operational process improvements across teams
• Provide detailed and accurate job performance feedback for each resource working under their guidance
• Assisting the Shift Site Reliability Engineers in client communication and escalations