Offshore CSR
ChennaiFull-timeJunior levelPosted 4 days ago
Customer support role at Altera Digital Health (India) in Chennai. Needs a degree.
About the role
The CSR manages the retrieval of APS and medical records on behalf of US insurance clients. This covers provider follow-ups by phone and email, keeping case documentation accurate, raising client approvals and notifications on time, and resolving escalated cases within agreed turnaround times.
What you'll do
- Provider Follow-up and Escalations
- Review orders and make outbound calls to medical providers on escalated cases, handling live conversations to clarify requirements and speed up record retrieval
- Send email follow-ups to providers and facilities on pending requests
- Handle client escalations, investigate the case history, and give timely, accurate resolutions
- Review NYL cases and document a clear, case-specific reason for escalation
What you need
- Voice process
- Escalation handling
- Data privacy
- Communication