Sr Technical Support Consultant
RemoteFull-time5–9 yrsPosted 6 days ago
Senior IT support role at Altera Digital Health (India). Needs 5+ years. Remote.
About the role
The Senior Technical Support Consultant provides advanced application support to healthcare clients, independently investigating complex issues and coordinating resolution across clients, vendors, and internal teams. The role supports reliable service delivery through sound troubleshooting, clear communication, accurate case management, and knowledge sharing.
What you'll do
- Provide remote application support to hospital IT staff and other healthcare clients
- Investigate and resolve complex product issues; identify when to engage Development, vendors, or other support teams
- Manage incidents and service requests through their lifecycle, maintaining clear case notes, action plans, ownership, and client updates
- Handle priority incidents and participate in P1/P2 escalations, calls, and bridge calls as required
- Troubleshoot SQL Server and T-SQL issues, including query execution, data validation, job failures, and common performance or space-related problems
What you need
- Troubleshooting
- Windows Server
- SQL Server
- SQL