AHS Compliance Specialist - English & Dutch, Account Health Support

About the role

You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.

What you'll do

• AHS Specialists work across voice and written channels, supporting Sellers through account health issues, enforcement actions
• Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education
• Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear
• Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups
• Document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness

What you need

• Compliance
• SOP writing
• Documentation