Business Analyst , NCC- Remedy
HyderabadFull-time2–5 yrsPosted 3 weeks ago
Mid-level data analytics role at Amazon in Hyderabad. Needs 2+ years and a degree.
About the role
If so, the NCC- Remedy team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries. This is YOUR opportunity to be a vital part of a dynamic team, shaping the future of customer engagement on a global scale.
What you'll do
- Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience
- Execute high impact mitigation actions using various tools
- Work closely with product teams and align them with respect to your focus area
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format
- Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities
What you need
- SQL
- ETL
- Excel
- Tableau
- VBA
- Data visualisation
Good to have
- Power BI
- SOP writing