IN 3P Network loss associate

About the role

The 3P Carrier Recovery & Claims Management Executive is expected to own end-to-end claims recovery from IN 3P carriers, including daily monitoring of Material Different Received (MDR) and Damage claims, coordinating with 3P carriers on evidence-based claim finalization, driving dispute resolution to closure, stakeholder management within and outside Amazon, rolling out new recovery SOPs, and publishing Daily/Weekly recovery reports.

What you'll do

• Extract claims data/evidence/Video footage from internal systems and follow SOPs to prepare Daily/Weekly recovery reports tracking claim status, dispute aging
• Online /Face to face coordinate with 3P carriers via calls, emails, ,meetings and evidence-sharing to finalize MDR and Damage claims and drive timely recovery. Resolve…
• Trigger audits and evidence collection for disputed claims, ensuring carrier accountability for 3P-dependent losses
• Data Extraction & Reporting – Extract MDR and Damage claims data from internal systems, update recovery trackers, and publish Daily/Weekly reports on claim status
• Carrier Coordination – Initiate outbound calls/emails to 3P carriers (DLV, SFX, etc.) for claim follow-ups, share evidence packages (PODs, scan data, images)

What you need

• Excel
• Statistics
• Claims processing
• Reporting
• Audit
• SOP writing

Good to have

• SQL
• Voice process