Investigation Specialist II - PT, Flex Investigations and Offboarding
HyderabadFull-time2–5 yrsPosted over a month ago
Mid-level legal role at Amazon in Hyderabad. Needs 2+ years and a B.Tech or B.E..
About the role
Amazon Flex Investigation and Offboarding (Flex I&O) is looking for an Investigation Liaison to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.
What you'll do
- Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
- Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
- Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
- Maintain detailed documentation of case findings and partner communications for legal and compliance purposes
What you need
- Arbitration
- Compliance
- Documentation