Investigation Specialist (QA), Relay Product Excellence
BengaluruFull-timeJunior levelPosted 2 weeks ago
Quality assurance role at Amazon in Bengaluru.
About the role
In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.
What you'll do
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
What you need
- SOP writing
- SQL
Good to have
- Root cause analysis
- Six Sigma
- Lean
- Kaizen