Operations Manager - I, EasyShip
BengaluruFull-time2–5 yrsPosted 2 weeks ago
Mid-level operations role at Amazon in Bengaluru. Needs 2+ years and a degree.
About the role
The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.
What you'll do
- Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
- Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
- Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
- Conduct daily performance deep dives and implement corrective actions for underperforming sellers
What you need
- Performance management
- Reporting
Good to have
- Lean
- Process improvement