Operations Manager, Sort Center
AhmedabadFull-time2–5 yrsPosted over a month ago
Mid-level operations role at Amazon in Ahmedabad. Needs 2+ years and a degree.
About the role
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to
What you'll do
- Responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/…
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management
- Developing and/or referring to performance metrics to drive team performance and business results
- Identifying the business impact of trends and making data backed decisions
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
What you need
- Performance management
Good to have
- Lean
- Process improvement
- SQL
- Excel
- Reporting