Program Manager , STEP

About the role

STEP is a seller tiering program that influences, guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last two years, STEP program has driven improvements across key business metrics, such as Cancellation Rate and Late Dispatch Rate that it sought to influence.

What you'll do

• Responsible for managing STEP program (Tier based Incentive Program for Sellers)
• Join a high performing, learning-oriented, analytical team who are motivated to work hard, have fun, and make history
• Be owning relationships with our selling partners and resolve their issues to better seller experience
• Own and manage program delivery from concept through launch, defining goals, setting milestones, tracking progress
• Partner with cross-functional teams and stakeholders to align on priorities, secure resources, and drive crisp decisions that accelerate program outcomes

What you need

• Excel
• SQL
• Process improvement
• Project management
• Research

Good to have

• Stakeholder management