Program Manager, WW Returns, WW Returns

About the role

WW Returns , plays a critical role in the overall Worldwide Returns & ReCommerce (WW R&R) org by ensuring customers are provided timely and complete refunds. To address this area of paramount importance, we partner with multiple orgs outside WWRR, primarily CS, Ordering, Payments, and internally with Tech & Data Engineering to ensure faster refunds and 100% refund completion across a varying breadth of diverse use-cases and geographies.

What you'll do

• Create vision, disambiguate complex problem spaces, roadmap, and execution across a suite of refund programs to improve customer trust
• Develop worldwide mechanisms with huge customer-facing and financial impact
• Be a PM, required to collaborate cross-functionally with technical, operations, and business retail teams to design comprehensive
• Work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap
• You understand the systems and technologies behind your product, their limitations, boundary conditions, and reasons for architectural decisions

What you need

• Excel
• SQL
• Project management
• Process improvement
• Roadmapping

Good to have

• Stakeholder management