Risk Manager I (Audits), Relay Product Excellence

About the role

It's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. Within Amazon's middle mile transportation network, our team provides scalable solutions across identity verification, quality audits, and process improvement programs – ensuring operational compliance and protecting the network from fraud and abuse.

What you'll do

• Be responsible for providing the overall management for a team of employees and direct leadership to the audit and investigation team
• Be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics
• Be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards
• Have a strong voice in the forecasting accuracy of audits and investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching
• Be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience

What you need

• Audit
• Excel
• Compliance
• Reporting
• Data analysis
• SOP writing

Good to have

• SQL