Sr. Program Manager, Delivery Experience, Emerging Stores
BengaluruFull-time5–9 yrsPosted over a month ago
Senior consulting role at Amazon in Bengaluru. Needs 5+ years and an MBA or BBA.
About the role
As Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders.
What you'll do
- Partner with teams across the globe to launch and drive impact through bespoke solutions
- Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs
- Own delivery and tracking of critical leadership goals to enable capabilities globally, and hold partner teams accountable to drive impact from the enabled capabilities
- Establish mechanisms viz. setup and own the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES
- Identify new problem sets, cost-saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap
What you need
- Project management
- Data analysis
- Problem solving
- Research
Good to have
- Curriculum development
- Agile