Support Engineer II, CMT Tech Support

About the role

We are looking for a seasoned Application Support Engineer, who has hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

What you'll do

• Provide first level of support for handling tickets, operational issues from production services
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects
• Develop tools and automate manual operational tasks and easy maintenance of our services
• Build monitoring metrics dashboard, and report System health and Support status metrics

What you need

• Troubleshooting
• Linux
• Perl
• Java

Good to have

• AWS