Support Ops Specialist, Support Operations (Level 3)
BengaluruFull-time1–4 yrsPosted 3 weeks ago
Junior operations role at Amazon in Bengaluru. Needs 1+ years and a diploma.
About the role
Mission - To mitigate business risk while driving an excellent customer experience
What you'll do
- Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests
- Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones)
- Achieving weekly productivity and quality targets
- Consistently improving Seller experience
What you need
- Customer service
- MS Office
- Cash flow