Training and Quality Manager, Flex Investigations and Offboarding
HyderabadFull-time1–4 yrsPosted over a month ago
Junior QA and testing role at Amazon in Hyderabad. Needs 1+ years.
About the role
Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Training and Quality Manager to lead and develop our training and quality assurance functions. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.
What you'll do
- Responsible for designing and delivering training programs, building and maintaining quality assurance frameworks
- Work closely with Program Managers, Team Managers, and cross-functional stakeholders to translate audit findings and training needs into actionable improvements
- Serve as a subject matter expert across training and quality assurance for the Flex I&O team, providing guidance and support to specialists
- Design, develop, and deliver comprehensive training programs for new hires and existing team members, ensuring alignment with Flex I&O SOPs, policies, and standards
- Develop and maintain QA processes, methodologies, and best practices aligned with Flex I&O standards
What you need
- Root cause analysis
- SOP writing
Good to have
- Six Sigma
- Curriculum development
- Lean
- Kaizen