Transportation Representative, ATS Relay Ops

About the role

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

What you'll do

• Effectively communicate in a clear and professional manner at all times
• Effectively manage sensitive cases by reporting up the escalation matrix
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process
• A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions

What you need

• Excel
• Logistics

Good to have

• SQL