Production Support Analyst
NoidaFull-time1.5–3.5 yrsPosted 4 days ago
Junior IT support role at Ameriprise India in Noida. Needs 1.5–3.5 years.
About the role
In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests.
What you'll do
- Provide end-to-end production support for business applications
- Monitor daily batch jobs and ensure successful completion
- Investigate and resolve application and system issues within defined SLAs
- Handle P1/P2 incidents and drive timely resolution
- Perform root cause analysis and implement preventive measures
What you need
- Troubleshooting
- Windows Server
- AWS
- Python
- PowerShell
- SQL
Good to have
- Linux
- ITIL
- ServiceNow
- JIRA
- Confluence
- Informatica