Inside Service Coordinator

About the role

We are seeking a proactive and customer-focused Customer Support Executive to manage customer inquiries, resolve issues efficiently, and enhance overall customer satisfaction. The ideal candidate will serve as the first point of contact, ensuring a seamless customer experience across multiple communication channels.

What you'll do

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Understand customer concerns and provide accurate, timely solutions
• Resolve product or service related queries and offer the effective solutions
• Submit the offers for spares and services on a timely basis and follow up for the payments, until the same is invoiced and delivered
• Maintain detailed records of customer interactions in CRM systems

What you need

• CRM
• Customer service