Associate PLM Support Analyst
HyderabadFull-timeJunior levelPosted 2 weeks ago
Junior customer support role at Amgen in Hyderabad.
About the role
Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.
What you'll do
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment
What you need
- Root cause analysis