Manager, PLM Support
HyderabadFull-timeMid levelPosted over a month ago
Mid-level legal role at Amgen in Hyderabad.
About the role
Produce reports and share weekly status updates on the health of the system
What you'll do
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Lead a team of Support analysts. Train, coach and guide the junior members in supporting 3DEXPERIENCE PLM platform
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
What you need
- Compliance
- Root cause analysis