Customer Support Engineer
CoimbatoreFull-time2–3 yrsPosted 4 months ago
Junior IT support role at Amulya Infotech India in Coimbatore. Needs 2–3 years.
About the role
The Customer Support Engineer provides technical support for customers using cloud-based applications across enterprise environments, including Dell EMC Isilon/PowerScale, PowerStore, and related NAS platforms. The products integrate deeply with Dell EMC Isilon/PowerScale environments, and this role will support customers running those platforms day-to-day.
What you'll do
- Provide global, customer-facing support for cloud-based software application through tickets and remote troubleshooting sessions
- Diagnose, document, and resolve software or configuration issues following established procedures
- Escalate complex issues appropriately while maintaining ownership of customer communication
- Document solutions and contribute to the internal knowledge base
- Participate in shift rotations and internal team training sessions
What you need
- Customer service
- Active Directory
- Troubleshooting
- Linux
- Networking
- Windows
Good to have
- SQL
- PostgreSQL
- Customer success