Global Renewals Operations Manager

About the role

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! This is a high-impact, cross-functional role at the center of our renewals business — one that blends operational rigor with analytical depth.

What you'll do

• Develop and implement operational processes that bring rigor and consistency to the renewals business, aligned to overall revenue targets and business objectives
• Conduct data-driven analysis to identify churn trends and revenue growth opportunities, translating insights into actionable recommendations and process improvements
• Support annual planning activities — including territory design, target setting, and organizational planning — in close collaboration with CS Operations and FinOps
• Prepare reports and presentations for weekly forecasts and business review decks, distilling complex data into clear narratives for executive audiences
• Build and maintain strong cross-functional relationships to ensure seamless coordination and strategic alignment across day-to-day renewal operations

What you need

• Excel
• Customer success
• Salesforce
• Coordination
• Process improvement