Service Desk Engineer
RemoteFull-time3–6 yrsPosted 2 months ago
Mid-level IT support role at Anovia. Needs 3+ years. Remote.
About the role
India - %LABEL_POSITION_TYPE_REMOTE_WITHIN_ONE% Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services.
What you'll do
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
- Follow-up/ update ticket for every call to ensure timely closure
- Call ownership, drive to resolution and communication with customer
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers
What you need
- Active Directory
- Troubleshooting
- Windows
- ServiceNow
- Azure
- ITIL
Good to have
- Voice process