UX designer
BengaluruFull-time4–7 yrsPosted open since feb 2022
Mid-level design role at AnswerIQ in Bengaluru. Needs 4+ years and a degree.
About the role
We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. SmartAssist enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions.
What you'll do
- Work closely with cross-functional team members like PM, Data Analyst to gather and understand business and feature requirements
- Develop process flows, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications
- Come up with UX design for front end widgets, CRM systems and Customer websites
- Request and drive user research/usability tests as needed
- Present design work to the product team, engineering team, and external partners for review and feedback
What you need
- Visual design
- Prototyping
- HTML
- CSS
- Photoshop
- Illustrator
Good to have
- User research
- Wireframing
- CRM
- Zendesk
- Salesforce