Team Lead International Relocation Onsite
BengaluruFull-time5–9 yrsPosted over a month ago
Senior customer support role at Anywhere in Bengaluru. Needs 5+ years.
About the role
The CMS Team Lead role with Cartus is based on-site with a major corporate client in India, providing support to the Client Assignment Management team. The individual will be responsible for supervision of the CMS function, operational excellence, people leadership, stakeholder management, escalation management, and service delivery.
What you'll do
- Act as a key strategic partner to the Assignment Management team and also as first point of escalation on CRC matters
- Lead CMS team by modelling exceptional customer service and driving service excellence
- Leading weekly CMS team meetings
- Participating in annual compensation review
- Ensure team’s compliance with client corporate policies, programs, and standards
What you need
- Customer service
- Escalation handling
- Performance management
- Talent management
- Workday
- Communication