Associate - Operations Support
MumbaiFull-time1–4 yrsPosted open since oct 2024
Junior operations role at Apertum Online in Mumbai. Needs 1+ years.
About the role
Chakala Rd, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400047, India
What you'll do
- Handling day to day backend operations including query resolution
- Monitoring and managing Customer Service operations for one or more countries
- Analyse the Customer Service processes and help identify areas of performance improvements
- Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
- Escalations to Technology team, Trading and Payment providers as required
What you need
- Customer service
- Excel
- Root cause analysis
- Data analysis
- Problem solving