Secretary - Operations OPD
ChennaiFull-timeJunior levelPosted 2 days ago
Operations role at Apollo Hospitals in Chennai. Needs a B.Com, BBA or BCA.
About the role
To ensure smooth front-office and OPD operations by providing courteous patient assistance, coordinating appointments and consultations, maintaining accurate patient information, and facilitating seamless patient movement across hospital services. Welcome and assist patients and attendants in a courteous and professional manner.
What you'll do
- Perform any other operational, administrative, front-office, or patient-service responsibilities assigned by the Reporting Manager or Hospital Management from time to…
- Key Performance Indicators (KPIs)
- OPD patient waiting time
- Patient satisfaction and service quality
- Accuracy of HIS entries and documentation
What you need
- Billing
- Coordination
- SOP writing
- Front office
- Reporting
- Documentation
Good to have
- Complaint handling
- MIS reporting
- Hospital information system
- Infection control
- Internal audit