IT Support Engineer
Coimbatore, BengaluruFull-timeHybrid4–6 yrsPosted open since sept 2025
Mid-level IT support role at Arcana Analytics in Coimbatore and Bengaluru. Needs 4–6 years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.
What you'll do
- Provide on-site and remote IT support via walk-ups, tickets, and chat
- Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems
- Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools
- Install, configure, and maintain software, hardware, and network devices
- Manage IT assets, including procurement, deployment, lifecycle tracking, and audits
What you need
- Troubleshooting
- Windows
- EDR
- IAM
- Hardware
- Vulnerability assessment
Good to have
- Networking
- SOP writing