Staff Support Engineer ( L4 )
BengaluruFull-time10–18 yrsPosted over a month ago
Leadership IT support role at Arctic Wolf in Bengaluru. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D. You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud.
What you'll do
- Own and drive complex, escalated issues from intake through resolution
- Perform deep technical troubleshooting across software, cloud, and infrastructure layers
- Analyze logs, metrics, and telemetry across distributed systems
- Application and service log analysis
- Memory dump and crash analysis (e.g., WinDbg)
What you need
- Linux
- Windows
- Troubleshooting
- Networking
- AWS
- Azure
Good to have
- SQL Server
- SQL
- JIRA
- REST APIs
- PowerShell
- Python