Customer Success Manager
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership customer support role at Aryaka Networks in Bengaluru. Needs 10+ years.
About the role
The ideal candidate has 8+ years of experience in Customer Success, Account Management, Service Delivery, or Technical Account Management within a SaaS, SASE, networking, cybersecurity, or managed services environment. The role requires the ability to engage confidently with CIOs, CISOs, CTOs, and senior IT stakeholders while coordinating cross-functional teams to deliver measurable customer outcomes.
What you'll do
- Own the end-to-end customer lifecycle and build trusted relationships with enterprise customers and senior stakeholders
- Drive adoption, value realization, customer health, retention, renewals, and Net Revenue Retention (NRR) across the customer portfolio
- Conduct QBRs/EBRs focused on business outcomes, adoption, value realization, strategic priorities, and customer success plans
- Proactively identify churn risks and develop mitigation strategies; partner with Sales and Renewals teams to ensure successful, predictable renewals
- Identify and drive upsell and cross-sell opportunities across SASE, SD-WAN, security, cloud connectivity, additional sites, bandwidth, and managed services
What you need
- Customer success
- Escalation handling
- CRM
- Sales
- Cross-selling
- Salesforce
Good to have
- M&A