CX Support Administrator

About the role

Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings). Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures. Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

What you'll do

• Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service)
• Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings)
• Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures
• Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Providing information of all kind to the assigned customer base, by utilizing all appropriate channels (e.g. information regarding products, offerings, pricings

What you need

• Customer service
• Claims processing