Mid Salesforce L2 Support
GurugramFull-timeJunior levelPosted 4 weeks ago
Software engineering role at Ascendion in Gurugram.
About the role
We are looking for a L2 Salesforce Support to join our team. In this role, you will collaborate with L3 to resolve production issues.
What you'll do
- Collaborate with L3 to resolve production issues
- Support L1.5 with next level triaging
- Participate in Major Incident calls and provide required support for issue resolution
- Perform in-depth analysis of incidents and provide workarounds for blocking issues
- Handle user access, data fixes and basic deployments
What you need
- Salesforce
- REST APIs
- Git
- JIRA
- Agile
- Selenium
Good to have
- Root cause analysis