Service Desk Analyst
BengaluruFull-timeJunior levelPosted 6 days ago
IT support role at Ascendion in Bengaluru.
About the role
Provide first-level technical support for end users, ensuring timely resolution of IT incidents and service requests related to Microsoft 365, Windows, and enterprise applications.
What you'll do
- Provide L1 support for Microsoft 365 applications, Outlook, Teams, OneDrive, and Exchange Online
- Troubleshoot user issues related to email, account access, password resets, and shared mailboxes
What you need
- Active Directory
- Windows
- Troubleshooting
- Office 365