Front Office Executive
MumbaiFull-time0–3 yrs4 L–₹7 L a yearPosted 1 week ago
Junior hospitality role at Asian Heart Institute in Mumbai. Open to freshers; up to 3 years, with a degree. Pays ₹4–7 LPA.
About the role
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
What you'll do
- Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox
- Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules
- Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover
- Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions
What you need
- Front office
- Hospitality
- Customer service
- Hospital information system
- MIS reporting
- SOP writing
Good to have
- Tally