Operations - Assistant Manager
MumbaiFull-time5–10 yrsPosted 1 week ago
Senior operations role at Asian Heart Institute in Mumbai. Needs 5+ years and an MBA.
About the role
To ensure seamless hospital operations by overseeing OPD, IPD, patient services, admissions, billing, and administrative coordination while maintaining high standards of patient care, efficiency, compliance, and service excellence.
What you'll do
- Patient Care & Experience Promote patient-centric culture with empathy and responsiveness
- Address patient grievances and ensure timely resolution
- Monitor patient satisfaction scores and implement improvement initiatives
- OPD & IPD Operations Management Oversee smooth functioning of OPD and IPD services
- Monitor patient flow to reduce waiting time and improve service efficiency
What you need
- Coordination
- Reporting
- MIS reporting
- Front office
- Documentation
- Infection control