SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST
KolkataFull-time4–5 yrsPosted 1 week ago
Mid-level operations role at Asian Paints in Kolkata. Needs 4–5 years and a B.Tech, B.E. or diploma.
About the role
Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools. We use the following session cookies, which are all required to enable the website to function:
What you'll do
- Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
- Coordinate with onsite engineers to ensure timely resolution of complaints
- Ensure adherence to service SLAs (Service Level Agreements) and response timelines
- Ensure Open complaints and NPS need to be under control for every region
- Oversee the spares inventory for the assigned region
What you need
- Coordination
- ERP
- Excel
- Process management
- MIS reporting
- Problem solving
Good to have
- Complaint handling
- SAP