Field Service Technician I

About the role

The Field Service Technician plays an important role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed.

What you'll do

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences
• Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency
• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction
• Room & Audio Equipment Support : Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality
• Manage your work related to defined service activities

What you need

• Troubleshooting
• iOS
• Linux
• Android