Vendor Relationship Management, Manager

About the role

As prime contractor, we rely on a specialized ecosystem of delivery partners to execute seamlessly. We hold ourselves fully accountable for end-to-end service delivery, which means establishing clear governance, aligned commitments, and rigorous standards across every vendor partner in our portfolio.

What you'll do

• Partner Governance & Rules of Engagement
• Establish and enforce robust rules of engagement across all partners, ensuring formal work orders, defined interfaces, and standardized reporting line-of-sight
• Own the OLA framework that translates client SLAs and experience targets into precise partner operational metrics, targets, and escalation matrices
• Lead the partner governance cadence, presiding over weekly operational syncs, monthly performance reviews, and quarterly business reviews (QBRs)
• Manage high-level partner escalations in person, travelling to partner offices and client sites across EMEA as needed to drive executive resolution

What you need

• Vendor management
• Negotiation
• Reconciliation
• Root cause analysis
• Insurance
• ERP

Good to have

• ITIL
• ServiceNow