Regional HRSD Operations Lead - APAC
IndiaFull-time7–13 yrsPosted over a month ago
Senior operations role at Atlas HXM. Needs 7+ years and a BBA.
About the role
The Regional HR Service Delivery Lead is responsible for the end-to-end performance, governance, and execution integrity of HR service delivery across assigned countries within APAC and/or Middle/East.
What you'll do
- Regional HR Service Delivery Oversight & Execution Governance
- Assist in oversight end-to-end HR service delivery operations across assigned countries, ensuring adherence to SLAs, service catalog, and operating model
- Review and validate case resolution quality, including accuracy of decisions, policy application, and completeness of documentation
- Ensure HR cases and lifecycle actions are supported by documented approvals, audit trails, and system records
- Monitor and enforce case management standards, including response times, resolution timelines, and escalation protocols
What you need
- HR operations
- SOP writing
- Coordination
- Reporting
- Documentation
- Data privacy
Good to have
- HRMS
- ServiceNow
- Workday
- Zendesk
- Salesforce
- Performance management