NOC Engineer
GurugramFull-time3–6 yrsPosted over a month ago
Mid-level IT support role at Atotech Global Services in Gurugram. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift. Investigate and resolve incidents escalated by Level 1. Perform advanced diagnostics using logs, configurations, and scripts. Apply fixes or temporary workarounds to restore services.
What you'll do
- Investigate and resolve incidents escalated by Level 1
- Perform advanced diagnostics using logs, configurations, and scripts
- Collaborate with application, network, and infrastructure teams during major incidents
- Contribute to knowledge base and SOP improvements
What you need
- Windows
- Linux
- Networking
- AWS
- Azure
- Troubleshooting
Good to have
- PowerShell
- Bash
- Python
- SOP writing