Customer Accounts Manager - Pune
PuneFull-time3–6 yrsPosted open since dec 2025
Mid-level customer support role at Avalara in Pune. Needs 3+ years.
About the role
What You'll Do Customer Account Manager (Existing Business) Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead efficient, tech-touch expansion. Manager/Senior Manager, Existing Business Sales What
What you'll do
- Be What your responsibilities will be Manage renewals and retention Lead the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR
- Identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts
- Increase efficient growth Surface and close upsell and cross-sell in consideration of customer outcomes
- Maintain a high-velocity pipeline and exceed ARR/NRR quotas for your book
- Manage a portfolio at scale Orchestrate tech-touch motions to keep customers engaged and realizing value
What you need
- CRM
- Customer success
- Sales
- Upselling
- Cross-selling
- Salesforce