AVC:Quality Manager

About the role

The Quality Assurance Manager leads the department in the orientation and training of new quality assurance personnel in order to ensure a high standard in the execution of duties. The job holder will also act as mentor to key departmental personnel, assisting in the performance of duties upon request, ensuring the constant improvement of their skills, and essentially readying these personnel for the next level in lateral or vertical movements.

What you'll do

• Ensure that the services provided by the department meet and exceed the defined quality and productivity standards while ensuring delivery on the service promise to the…
• Develop quality assurance plans, sampling methodologies, audit types, monitoring procedures, feedback and coaching methodologies, corrective actions
• Monitor the team productivity and adherence to laid down standard operating procedures with emphasis on accuracy and on-time delivery. Evaluate team's effectiveness and…
• Facilitate periodic calibration sessions with AVC leadership and other areas of operations to ensure consistency in the evaluation process
• Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around reduction

What you need

• Root cause analysis
• SOP writing
• Employee engagement
• Calibration
• MIS reporting