Branch:Branch Operations Head
VadodaraFull-time8–12 yrsPosted 1 week ago
Leadership finance role at Axis Bank in Vadodara. Needs 8–12 years and an MBA or BBA.
About the role
The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch's financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank
What you'll do
- Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits
- Ensure all customer complaints and issues are resolved maintaining high service standards
- Establish and strengthen all key customer relationships to generate sustained business
- Ensure growth in account balances and achievement of aggregate cross sell points target
- Ensure maintenance of cash balance as per Cash Retention Limit
What you need
- AML
- Cross-selling
- Customer service
- Compliance
- Audit
- Sales