Branch:Branch Relationship Officer-Service
ChennaiFull-time8–12 yrsPosted 1 week ago
Leadership finance role at Axis Bank in Chennai. Needs 8–12 years and an MBA.
About the role
Service BROs are entrusted with driving operational excellence within the branch while ensuring a superior and seamless customer service experience. This role demands strong cross-functional collaboration with internal teams and effective engagement with external stakeholders. A deep understanding of banking processes, regulatory compliance, and industry standards is essential to deliver on both operational and service objectives.
What you'll do
- Drive BOHI Score for achievement of BOHI (Branch Operations Health Index) KRIs to maintain operational excellence
- Implement strategies to minimize Non-Financial Transaction Requests and Service Turnaround Overruns
- Higher NPS for Branch Servicing
- Enhance customer satisfaction by improving Net Promoter Score (NPS) through superior service delivery
- Adoption of Straight Through Processing (STP) journey at branches for operational accuracy
What you need
- Compliance
- Audit
- Customer service
- Risk management