Retail Operations: Axis Phone Banking Officer
ChennaiFull-time5–8 yrsPosted 1 week ago
Senior retail role at Axis Bank in Chennai. Needs 5–8 years and a degree.
About the role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
What you'll do
- � Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time
- � Delivering service with requisite courtesy and accuracy
- � Demonstrating complete onus to customers� queries / problems
- � Adhering to product and process requirements with nil errors
- � Escalating customer issues to the right internal stakeholders
What you need
- Sales
- Upselling
- Cross-selling
- Employee engagement