Customer Service Associate
Navi MumbaiFull-time0–5 yrsPosted 1 week ago
Junior customer support role at Axis Securities in Navi Mumbai. Open to freshers; up to 5 years, with a B.Com.
About the role
Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. Answer incoming customer & Branch calls, Emails & Chats. Check on the status of customer accounts and resolve maintenance related queries.
What you'll do
- Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund
- Review and explain account charges & trade settlement related QRC’s
- Identify and assess customers’ needs to s trive for highest Customer Experience (CX)
- Provide accurate, valid and complete information by using the right methods/tools
What you need
- Customer service
- Mutual funds
- Problem solving