Helpdesk Lead
MumbaiFull-time4–7 yrsPosted 1 week ago
Mid-level IT support role at Bahwan CyberTek in Mumbai. Needs 4+ years.
About the role
MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software. Technical helpdesk and call center experience. Disciplined, problem solving approach towards customers and ability to guide team members
What you'll do
- Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software
What you need
- Hardware
- Troubleshooting
- ITIL
- CSS